Complaints book
Under Peru's Consumer Protection Code (Law 29571) and the Complaints Book Regulation (Supreme Decree 011-2011-PCM, as amended), Koko Cáceres Estilistas keeps a virtual complaints book. When you submit this form you'll get a copy by email and we'll reply within fifteen (15) business days, which cannot be extended.
Provider: Edilberto Javier Cáceres Padilla (trade name: Koko Cáceres Estilistas) · RUC 10075398129 · Av. Dos de Mayo 1620, San Isidro, Lima.
Person in charge of complaints: Victoria Jaramillo · elenaomar@hotmail.com
You can also file your complaint in the physical complaints book available at the salon.
Claim: dissatisfaction related to the products or services. Complaint: dissatisfaction not related to the products or services, or discontent with customer service. Filing a claim does not prevent you from using other dispute-resolution channels and is not a prerequisite for filing a report with INDECOPI.
Your complaint has been recorded
Sheet number:
Your email app opened with the complaint ready to send to elenaomar@hotmail.com, with a copy to your email. Send it and keep that copy; we'll reply within fifteen (15) business days.
If your email app didn't open, write to elenaomar@hotmail.com with the sheet number, or use the physical complaints book at the salon.